Yesterday I received a very nice email from a new patient, as a response to a routine audiologic report I sent to him:
"...The pleasure was all mine. What a refreshingly pleasant experience dealing with someone who took a sincere interest in the important aspects of my health. You should patent how you treat patients. It was clear that I was your single focus, and that you were going to do whatever you needed to do in order to understand and help me with my issues. I assure you that if I ever learn of anyone who has a hearing related concern, I will recommend you, and only you to be the first person they work with. I just wish I could do more. I'm not sure I will end up going the hearing aid route at this time. But, if I ever do, you are my man."
Lesson: Keep following the "Golden Rule"